Rio Rancho Dial-a-Ride

Alert Notice

NOTICE: In response to the COVID-19 public health emergency, Rio Metro has made temporary modifications to many of our bus services. 

Rio Rancho Dial-a-Ride continues to operate on its regular schedule.

Click Here to learn about all service adjustments and safety protocols. 

About Rio Rancho Dial-a-Ride

Rio Rancho Dial-a-Ride is a weekday door-to-door transportation service for Rio Rancho residents 62 years of age and older, and for disabled adults 18 years of age and older. This service is for Rio Rancho residents only and you must be registered to use the service.

Service Area

  • Rio Rancho city limits
  • Albuquerque (for medical appointments only): One morning trip to Albuquerque and one afternoon trip to Rio Rancho daily. Call for details.
  • Cottonwood Mall Area (Includes the Northwest Transit Center): Riders are limited to 6 bags per person, and are responsible for loading and unloading their own bags.


In order to receive service, all Dial-a-Ride passengers must complete an application form and be a Rio Rancho resident, with a physical address in Rio Rancho. Staff will ask for proof of residence, i.e. driver's license, checks, any utility bills.

To Apply

Please call the Rio Rancho office:


Fare TypeCost
Reduced Fare One Way$.50
Reduced Fare 10-Trip Pass$5
Reduced Fare Monthly Pass$15

Passengers can pay with cash or check (exact fare only) or a credit card.

Purchase a Pass

Passes are available for purchase at the following locations:

  • On the bus
  • Rio Metro Sandoval County Office
    1804 Idalia Rd. NE
    Rio Rancho, NM 87124
  • Meadowlark Senior Center 
    4330 Meadowlark Ln. SE
    Rio Rancho, NM 87124

Active Duty Military and Veterans that show one of the following forms of ID ride free: a VHIC or VA medical card, a veteran’s ID (VIC card), a driver’s license with a veteran’s designation, Department of Defense Active Duty & Dependent Military IDs, and the NMRX Freedom Pass. Visit the Freedom to Ride web page to learn more.


  • Rides must be reserved a minimum of 24-hours in advance
  • Call: 505-994-1608
  • TTY Phone: 505-891-1129
  • Hamilton Relay NM: 711
  • Reservations are accepted between 7 a.m. and 4 p.m.

Bus schedules fill up quickly, so it is best to call several days in advance to schedule your ride. Reservations are accepted up to two weeks in advance.

Title VI

  1. The Rio Metro Regional Transit District operates its programs and services without regard to race, color, national origin, and disability, in accordance with Title VI of the Civil Rights Act and the Americans with Disabilities Act. Visit our Title VI / Non-Discrimination Notice Web Page.